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Accounts

How do I open a live trading account?
MT4 & MT5 Platform

Are your platforms compatible with Mac?
Deposit/Withdrawal

What methods can I use to deposit funds into my Phoenix account?

Verification

Are my personal details secure with you?
Auto & Trading Platform

Why is the 'Modify' button greyed out when I try to set SL/TP for an existing order?
Deposit/Withdrawal

How do I transfer funds from my Phoenix Wallet to my trading account?

Verification

What documents do you require?
Phoenix Edge Platform

Why is the Modify position button greyed out when I try to set SL/TP for an existing order?
Safety

How can I protect my online data?

faq

Your questions answered

About the Company

How long has Phoenix been in business?

Phoenix began its journey in **1999**, evolving into one of the leading online trading brokers globally. Over the years, Phoenix has expanded its regulatory framework to ensure compliance with the highest industry standards.

Phoenix operates under multiple entities regulated by respected authorities worldwide, including:

  • **Cyprus Securities and Exchange Commission (CySEC)**
  • **Financial Conduct Authority (FCA) in the UK**
  • **Securities Commission of The Bahamas (SCB)** and more.

This strong regulatory oversight reflects Phoenix’s commitment to providing a secure and transparent trading environment for its clients.

What are the advantages of trading with Phoenix?

Phoenix is a No Dealing Desk Execution* broker, offering professional trading conditions, superior execution technology and access to deep liquidity.

Trade CFDs on a wide range of instruments, including popular FX pairs, Futures, Indices, Metals, Energy and Shares, and experience the global markets at your fingertips.

Phoenix also offers free educational material, forex trading tools and demo trading accounts to all of our clients to help them practice and learn more about CFDs trading before opening a live trading account. Phoenix customer support team is ready to help you 24/5 with any queries you may have in more than 20 languages.

*Subject to our Order Execution Policy

Where are your offices?

We have offices in the UK, Cyprus, UAE, Monaco and Bahamas. You can see all office and contact details here.

Who are your regulators?

Phoenix group operates several legal entities, each regulated by the relevant local authority in that jurisdiction.

Phoenix Financial Services Ltd is regulated by the Cyprus Securities and Exchange Commission (‘CySEC’) and by the South Africa Financial Sector Conduct Authority (‘FSCA’). Phoenix UK Limited is regulated by the Financial Conduct Authority (‘FCA’). Phoenix Global Markets Limited is authorised and regulated by the Securities Commission of The Bahamas (‘SCB’).

You can see more information about our licences and regulations here: https://www.Phoenix.uk/about/licences

Since the availability of jurisdictions may depend on your country of residence, please check the registration page to see which jurisdictions are available to you.

How can I register as an Introducer?

Fill in our online form with your contact details and some basic information (e.g. your website (if applicable), number of potential clients, etc) and one of our representatives will contact you to discuss this further.

Find more information regarding our partnership options via this link: https://www.Phoenixforex.uk

When and how are IB commissions paid?

Commissions are credited to your Phoenixforex Wallet on a weekly basis. You may use bank wire transfer to withdraw your commissions.

Do you provide your Introducers with any promotional material?

We provide our Introducers with a wide range of marketing materials, including banners, logos, widgets, calculators, and other free tools to support their promotional efforts. All materials are conveniently accessible through our partner portal, which is integrated into Phoenixforex Direct. This portal is hosted by Phoenixforex and offered at no additional cost to you, ensuring easy access and management of all the resources you need.

Accounts

How do I open a live trading account?

To register for a live trading account, click on the 'Register' icon on the Phoenixforex homepage and follow the steps required to complete the sign-up process. You will be asked to upload your ID document(s) during the process, or you can upload them later via Phoenixforex Direct. You can also register through our Phoenixforex App for iOs & Android. Once registered, you can proceed to fund your account and start trading on any one of our platforms.

Please note that the jurisdictions available to you will depend on your country of residence. Phoenixforex does not offer Contracts for Difference(CFDs) to residents of certain countries such as the United States of America and the Islamic Republic of Iran.

Can I open a corporate account?

You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorised representative and then log into Phoenixforex Direct to upload official company documentation such as a certificate of incorporation, articles of association etc. Once we receive all necessary documents, our Back Office Department will review them and assist in the completion of the application.

Do you offer swap-free accounts?

Phoenixforex offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at infi@PhoenixForex.uk. For further details on PhoenixForex swap-free accounts, please contact our Customer Support.

Can I open a joint account?

Yes. To open a joint account, each person must first open an individual PhoenixForex account and then fill a Joint Account Request Form which can be obtained by contacting our Back Office Department at info@PhoenixForex.com.

Please note that joint accounts are only available to married couples or first degree relatives.

Can I open more than one account with PhoenixForex?

Yes, PhoenixForex allows up to 5 different trading accounts. You may open additional trading accounts via your PhoenixForex Direct.

What base currencies can I open an account in?

We offer Trading Account currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR for certain jurisdictions, allowing you to trade in your local currency.

It is recommended that you select a Wallet currency in the same currency of your deposits and withdrawals in order to avoid any conversion fees, however you can select different base currencies for your Trading Accounts. When transferring between Wallet and an account in a different currency, a live conversion rate will be displayed to you.

What is a Premium (VIP) account?

VIP Premium Accounts are offered to selected individuals with high deposits (typically $50k or equivalent) and those actively trading large volumes. VIP clients benefit from free VPS service and the possibility of decreased spreads/commissions.

For more information please visit our VIP page: https://www.PhoenixForex.uk/

What account types do you offer?

We offer a variety of account types for you to choose from, via a range of platforms including Metatrader 4, Metatrader 5 & cTrader.

The trading conditions for each account differ based on the jurisdiction.

You can see a useful comparison table of the account types and features on the page below: https://www.PhoenixForex.uk/

Spread Betting accounts are also available to clients of PhoenixForex UK Limited that reside in the UK.

Do you offer demo accounts?

Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment.

You can open an unlimited amount of demo accounts via PhoenixForex Direct.

Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.

Are demo accounts limited in any way?

You may open as many demo accounts as you wish. Demo accounts can be recharged with funds via PhoenixForex Direct. However, please note that demo accounts will be deactivated after 180 days. Also, our MT4 and MT5 demo accounts are limited to a maximum of 70 open positions.

Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.

Margin and leverage settings may vary between your demo and live account and you should not expect any success with the Demo Account to be replicated in your live trading.

For this reason, it is strongly recommended that demo accounts are viewed solely as a learning tool for inexperienced traders or a place for testing new trading strategies.

How to open an account with PhoenixForex

  1. Click the ‘Register’ button on this page and open your New PhoenixForex Direct account. Fill out the form with your name, country of residence and email. Set the password.
  2. Specify your nationality, date of birth and mobile number.
  3. Then, your residential address is required.
  4. To act in your best interest, we kindly ask to specify your occupation and education level.
  5. To understand your needs better, we should know more about your financial status and investment plans.
  6. Your trading experience also matters to us! Please answer carefully, as your responses will determine your suitability to trade CFD with PhoenixForex.
  7. The next important step is a small test for financial markets knowledge.
  8. Now, put the default trading account settings. Later, you can open additional real and demo accounts with other preferences at any time.
  9. Right after that, you may undergo the identity verification by uploading the digital copies of the documents required.
  10. Don’t forget to check your inbox! The PhoenixForex Team will send you an email with account credentials. Please keep them safe.

You will be able to fund your account once it gets verified to start trading with PhoenixForex.

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